Contact Us ✉️
We'd love to hear from you! Whether it's a question, feedback, or a partnership idea — we're here to help. Here's how you can reach us:
💬 General Inquiries
support@aiora.com
Questions about using Aiora, account issues, or general feedback.
🤝 Affiliate Program
affiliates@aiora.com
Interested in partnering with us? Let's talk.
⚖️ Legal Matters
legal@aiora.com
For legal notices, DMCA requests, or compliance inquiries.
🐛 Bug Reports
bugs@aiora.com
Found something broken? Let us know so we can fix it.
Response Time
We typically respond within 1–2 business days. For urgent matters, please include "URGENT" in your email subject line.
Support Hours: Monday to Sunday, 9:00 AM – 6:00 PM (Hong Kong Time)
Before You Email
Check our FAQ page first — your question might already be answered there!
💡 Tips for Faster Help
- • Include your email address so we can reply to you directly
- • For order issues, include the retailer name, order number, and product name
- • For bug reports, include the browser and device you're using, plus steps to reproduce the issue
- • Screenshots help us understand the issue faster
💌 Mail Us
Aiora Office
Kwun Tong, Kowloon, Hong Kong